That’s why we insist NOT to ask «How was your trip?»

The study published on September,7 in Journal of hospitality and tourism research focuses on the link between tourists’ satisfaction with the quality of airport services at a destination and their intention to revisit.

The influence of tourists’ overall satisfaction with a destination on their behavioral intentions has been well established both at theoretical and empirical levels; however, the particular role of satisfaction with airport services has been so far largely neglected.

Researchers have recognized the vital importance of tourists’ experience with airport services because of the fact that the airport is the first and last encounter that they experience when visiting a country.

As such, the focus of the present study pertains to evaluating the satisfaction level of tourists visiting Mauritius and examining its resulting effect on their behavioral intentions. The study uses the survey methodology for data collection and involved the distribution of self-administered questionnaires to a sample of 1,721 tourists at the SSR airport in Mauritius.

Exploratory factor analysis is used to extract meaningful dimensions of airport services and a multinomial probit analysis is conducted to test for the impact of satisfaction with airport services on revisit intention while taking into account other control variables.

Interestingly, airport services are seen to significantly influence the probability of repeat tourism.

Faithfully Yours,

La Classe team


TAILOR-MADE TRAINING

Intercultural training

Hospitality

The operational standard

An anti-crisis solution

INFORMATION

Who are we

Names and titles

Polite formulas

Our privacy policy

Blog

Contact

© 2016 by La Classe

Any reproduction or representation of the site in part or in whole (texts, graphics, designs, logos and photos) is prohibited without the written consent of La Classe and would constitute an infringement punishable by articles L. 335-2 and following of the Code. of Intellectual Property.

 

Winter Palace

98000 Monaco

Call us: +33 (0) 6 21 49 96 74

Write us: info@monacolaclasse.com

As a training organization approved by the FEDEM for reception techniques, Monegasque companies can benefit from a Government retrocession of 30% on the total amount excluding VAT.

Contact us and we will send you all the necessary documents.