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We say we don't get a second chance to make a good first impression.  

The emphasis in La Classe Webinars is on the finesse of the service and the improvement of the professional image of your teams, including the first impression they will give.

The art of knowing how to be in front of customers. Allow participants to discover and master the codes of essential hospitality in a professional setting.  

Physical reception.

Telephone reception.

Lobby luxueux de l'hôtel

Even the British queen is preparing the start of a conversation. And when a guest arrives by car or goes along the hall for a meeting with her, he also thinks with great probability, how can this conversation begin?

Table à manger extérieure

Receipt of complaints;

Handling complaints;

Analysis of complaints.

Our Programmes

  1. Codes of excellence in service  

  2. Codes for foreign customers

  3. Mastery of the First Impression. Conversation

  4. Drafting of official / commercial letters

  5. Secretariat / Telephone reception

  6. Management of complaints and claims  

  7. Business lunch, Etiquette and manners

  8. Netiquette: leading a meeting remotely and maintaining impeccable elegance

  9. Public speaking with or without a mask


As a training body approved by the FEDEM for reception techniques, Monegasque companies can benefit from a government retrocession of 30% on the total amount excluding tax of training provided by La Classe.

Contact us and we will send you all the necessary documents.

Суккулентное растение и связующие зажимы
Keyboard and Mouse
Contact us

To choose the webinar and tailor the program to your needs, you can send us your request by filling out the form below.

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