AN ANTI-CRISIS AND CUSTOMIZED SOLUTION
We say we don't get a second chance to make a good first impression.
The emphasis in La Classe Webinars is on the finesse of the service and the improvement of the professional image of your teams, including the first impression they will give.
The art of knowing how to be in front of customers. Allow participants to discover and master the codes of essential hospitality in a professional setting.
Physical reception.
Telephone reception.
Even the British queen is preparing the start of a conversation. And when a guest arrives by car or goes along the hall for a meeting with her, he also thinks with great probability, how can this conversation begin?
Simple lunch or savoir-vivre?
Receipt of complaints;
Handling complaints;
Analysis of complaints.
Our Programmes
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Mastery of the First Impression. Conversation
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Secretariat / Telephone reception
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Netiquette: leading a meeting remotely and maintaining impeccable elegance
FEDEM
As a training body approved by the FEDEM for reception techniques, Monegasque companies can benefit from a government retrocession of 30% on the total amount excluding tax of training provided by La Classe.
Contact us and we will send you all the necessary documents.
Contact us
To choose the webinar and tailor the program to your needs, you can send us your request by filling out the form below.