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0 min

Grooming dans l'hôtellerie: boutonnage femme

Grooming dans l'hôtellerie Bouton ouvert ou boutonné?

1 min

UNE SOLUTION ANTI-CRISE AVEC LA CLASSE

Accueil Sécurité Animer une réunion à distance avec ZOOM, Comment gérer son équipe à distance, Commerces, rouvrir en toute securité

4 min

Socio-cultural characteristics of the Uyghurs and potential opportunities for mutual understanding

Chinese cultural linguistics sees its task in the study of the links between the Chinese language and Chinese culture in the framework of re

1 min

Soft Skills: Être un interlocuteur agréable

Comment être un interlocuteur agréable? La bonne tactique préconise de reprendre les derniers mots ou la dernière phrase de l’interlocuteur

6 min

Agora - a system of intercultural interaction by La Classe

We began to look for a model that would help not divide, but unite cultures, placing greater emphasis on their interaction

1 min

Cultural awareness is in the top 10 most in-demanded soft skills today

On the first place in 2020 we see Growth mindset, which is based on lifelong learning, openness to change in the workplace. Skills such as i

2 min

Le principe de Pareto

Une fois, nous nous sommes mis à réfléchir: quand on a atteint les 80%, combien d’efforts encore faut-il faire pour aller plus loin, s’éleve

2 min

Les Caprices des VIP

Comment peut-on savoir que c’est un client VIP devant vous ? Si vous n’êtes pas sûr pour un client qu’il appartient à la catégorie VIP, nous

4 min

China, Hong Kong and their cross-cultural gap

The Chinese look at Hong Kong and imagine that Confucian principles are rooted in people, but in fact, no racial similarities, alas, are no

1 min

Un Geste Inattendu

Demandez au client VIP comment s’appelle son petit chien, préparez-lui un couchage, des os de buffle à grignoter, de l’eau et des couettes o

2 min

Gestuelle: exemples de base pour consolider votre image de professionnel

Les paumes des mains – tournées vers le haut ou vers le bas? Cela dépend de ce que vous visez – évoquer des perspectives ou convaincre que t

2 min

Boredom, sickness, longing, blues or spleen?!

Such an important point: while we read classics, we are able to appreciate the shades of the richness of these terms "longing, spleen, blues

2 min

50 shades of Culture

The first layer, of course, is national. Everyone understands that Russian and Chinese will never be identical in their cultural code. T...

3 min

Japan's duality: on the way to the heart of the Japanese consumer

Japanese texts are distinguished from American texts by a less pronounced group orientation, success and power. At the same time, Japanese t

3 min

How to enter the US market and succeed on the way to the heart of the consumer?

In America, skills of confident sales and a pragmatic approach are absolutely necessary to reach an ultimate success on the market. No ne...

2 min

What is happening in the world within the hospitality sector today?

News just came from New York. Due to security concerns, Danny Meyer closed all of his 19 New York restaurants, including Gramercy Tavern ...

3 min

Five dimensions on the way to the client’s heart and in the intercultural service

For example, in England, the USA, and also in the Scandinavian countries, the hierarchy of service and the infallible authority of older peo

2 min

Cross Cultural analysis of International Airlines publishing.

Let's see how the French love of provocation, glamor and savoir-vivre, the American dream (keep climbing), the German love of numbers and fa

1 min

Social distancing brought closer to aristocrats

t’s interesting to admit: distance is one of the most important social tools of an aristocrat. An aristocrat determines his position through

2 min

Easy steps to win your client during Coronavirus

Coronavirus is an "infodemie" - so, info, please Emailing with explanation of your concerns, measures, procedures, actions and benevolence.

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