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ETIQUETTE, ELEGANCE OR EMOTION?...

Tailor-made training courses to gain confidence in excellency.

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Intercultural Hospitality Experience Training

Help your teams welcome your customers, whether they come from the Americas, Africa, India, the Middle East, China, Asia or the former Soviet Republics. 

La Classe — PIONEER in training in intercultural customer relations in the hospitality sector.

Cultures and Traditions;
Building trust;
Service satisfaction. 

Organize CUSTOMIZED training that will allow your teams to satisfy your customers in terms of services.

 

The motivation of your teams;

International reception techniques;

Posture, Gesture, the Class;

Support and relational elegance;

Verbal elegance;

Human relationship and communication.

Gracious Communication

The training program explores in depth and detail the art of starting and maintaining a conversation  and  demonstrates intercultural differences,  covers over 100 topics and over 300 questions relevant to a successful conversation with a client.

Lobby luxueux de l'hôtel
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Rules of Behaviors
Social, Business Etiquette and Manners

Savoir-Vivre, Presence, the Class;

International Business etiquette;

Diplomacy and Protocol;

Gestures and Polite Conversation;

Table Manners;

Culture and Traditions.

Company Reception

We draw conclusions about the whole institution, the whole house, and not just the employee.  

As a training company approved by the FEDEM for reception techniques, Monegasque companies can benefit from a government retrocession of 30% on the total amount excluding VAT.

Contact us  and we will send you all the necessary documents.

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