ETIQUETTE, ELEGANCE OR EMOTION?...

Tailor-made training courses to gain confidence in excellency.

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Intercultural Hospitality Experience Training

Help your teams welcome your customers, whether they come from the Americas, Africa, India, the Middle East, China, Asia or the former Soviet Republics.

La Classe — PIONEER in training in intercultural customer relations in the hospitality sector.

Cultures and Traditions;
Building trust;
Service satisfaction.

Organize CUSTOMIZED training that will allow your teams to satisfy your customers in terms of services.

The motivation of your teams;

International reception techniques;

Posture, Gesture, the Class;

Support and relational elegance;

Verbal elegance;

Human relationship and communication.

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Gracious Communication

The training program explores in depth and detail the art of starting and maintaining a conversation and demonstrates intercultural differences, covers over 100 topics and over 300 questions relevant to a successful conversation with a client.

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Rules of Behaviors
Social, Business Etiquette and Manners

Savoir-Vivre, Presence, the Class;

International Business etiquette;

Diplomacy and Protocol;

Gestures and Polite Conversation;

Table Manners;

Culture and Traditions.

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Company Reception

We draw conclusions about the whole institution, the whole house, and not just the employee.

As a training company approved by the FEDEM for reception techniques, Monegasque companies can benefit from a government retrocession of 30% on the total amount excluding VAT.

ETIQUETTE, ELEGANCE OR EMOTION?...

Intercultural Hospitality Experience Training

Gracious Communication

Rules of Behaviors Social, Business Etiquette and Manners

Company Reception

Rules of Behaviors
Social, Business Etiquette and Manners